Privacy Policy
Your privacy is important to us. This privacy policy is designed to help you understand the types of information that we collect, how we use and share the information, and how the information is protected.
Last Updated: July 21, 2025
1. What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, your email address, your login credentials, and your purchase history related to our consulting services.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page (please refer to Section 6 for details).
We may also collect personally identifiable information including:
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Name, email, and contact information
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Company name and business address
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Phone number and preferred contact method
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Professional background and areas of expertise
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Project requirements and consulting needs
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Payment details including credit card information for service agreements
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Comments, feedback, and communications with our team
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Information shared during consulting engagements and project collaborations
2. How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, company information, and email address. Your personal information will be used for the specific reasons stated in this policy only.
We collect information when you:
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Request consulting services or schedule consultations
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Create an account on our website
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Make a purchase or request a refund
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Contact our customer support
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Complete forms on our website
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Participate in consulting engagements
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Subscribe to our newsletters or updates
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Interact with our website or digital platforms
3. Why do we collect such personal information?
We collect personal and non-personal information for the following purposes:
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To provide and operate our consulting services
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To provide our clients with ongoing customer assistance and technical support
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To be able to contact our clients and prospects with service-related notices and relevant business communications
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To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services
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To comply with any applicable laws and regulations
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To ensure effective project management and service delivery
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To process payments and refunds
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To communicate project updates, deliverables, or important business information
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To maintain professional relationships and provide ongoing support
4. How do we store, use, share and disclose your personal information?
Our website is hosted on a secure web hosting platform. Your data is stored on secure servers behind a firewall. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers.
We implement appropriate data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
We may share and disclose your personal information in the following situations:
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With legal enforcement agencies and law enforcement authorities, on an as-needed basis, and according to relevant local regulations, to comply with legal process, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our clients, or the public
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With service providers who help us operate our business (such as payment processors, web hosting services, email service providers, and cloud storage platforms), but only to the extent necessary for them to provide their services to us
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With your explicit consent for specific business purposes related to your consulting engagement
We do not and will not share or sell your personal information to any third parties for commercial or marketing purposes without your explicit consent.
5. How do we communicate with our clients?
We may contact you to notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you.
For these purposes, we may contact you via email, telephone, text messages, and postal mail. We prioritize your preferred contact method as specified during our initial engagement or account setup.
6. How do we use cookies and other tracking tools?
Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small pieces of data stored on your device (computer or mobile device) that help us enhance your experience on our website.
We primarily use essential cookies necessary for the proper functioning of our website. These include:
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Session cookies that allow you to navigate through our website and use essential features
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Authentication cookies that identify you once you've logged in to our site
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Security cookies that help detect suspicious activities
We may also use:
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Functionality cookies that remember your preferences and choices
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Analytics cookies that help us understand how visitors interact with our website
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Performance cookies that help us improve our website's functionality
You can control cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
For more information about cookies and how to manage them, visit All About Cookies.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit Google Analytics Opt-out.
7. How can you withdraw your consent?
If you do not want us to process your data anymore, please contact us at info@exceliorlab.com.
You can also:
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Unsubscribe from our marketing emails by clicking the "unsubscribe" link in any email we send
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Request that we delete your account and associated personal information
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Opt out of future communications by contacting us directly
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Request a copy of all personal information we have collected about you
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
For consulting engagements, we may retain project-related information for a reasonable period after project completion to provide ongoing support and maintain professional records.
9. Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
We will also notify you via email if you have provided us with your email address, when material changes are made to this privacy policy.
10. Your Rights
You have certain rights regarding your personal information, including:
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The right to know what personal information we collect about you
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The right to access your personal information
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The right to request deletion of your personal information
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The right to correct inaccurate personal information
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The right to opt-out of the sale of your personal information (note that we do not sell personal information)
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The right to data portability
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The right to restrict processing of your personal information
To exercise these rights, please contact us using the information in Section 11.
11. Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, you are invited to contact us at:
Excelior Lab LLC
Email: info@exceliorlab.com
Website: www.exceliorlab.com
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.